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Terms and Conditions

View terms and conditions of Amorepacific’s website

This comprehensive Amorepacific membership agreement consists of Amorepacific Family Website Services, Amorepacific Comprehensive Membership Beauty Points Member Services, and Amorepacific Ecommerce Website Services agreements concerning the use of Amorepacific Corporation’s websites, Beauty Points program, and ecommerce website.

Chapter 1 . Amorepacific FamilySite Service

Section 1. General Provisions

Article 1 - Purpose

This agreement serves to define the basic terms and procedures for using services (hereinafter “the Services”) provided by Amorepacific Corporation (hereinafter “the Company”).

Article 2 - Definitions

Terms used herein are defined as follows:

① Member: An individual who has either entered into a user agreement with the Company or received a user ID for the purpose of receiving the Services.
② ID: A combination of letters and numbers chosen by the member and approved by the Company for identification and service-access purposes.
③ Password: A combination of letters and numbers chosen by the member to verify the member’s ID and to protect the member’s private information.
④ Termination: Termination of the user agreement by either the Company or the member after the member has signed up for the Services.
⑤ Amorepacific Family Website: A website operated by the Company that allows members to access information concerning the Services and the member’s Beauty Points and Beauty On Points particulars.
⑥ Beauty Points: Points given by the Company under its membership-points program or by an affiliate who has entered into a membership-points agreement with the Company (hereinafter “the Affiliate(s)”) to Beauty Point members to either collect or use towards purchases of goods and/or services or a variety of other benefits.
⑦ Beauty On Points: Online points members can earn by participating in online activities on websites designated by the Company or an Affiliate as per specified standards. Beauty On Points can be collected, used, or converted into Beauty Points.
⑧ Marine Points: Exclusive Lirikos Marine+ points that can be earned by purchasing goods and participating in online activities through the Marine+ website (www.marine-plus.co.kr) and then exchanged for designated Marine Point goods.
⑨ Ecommerce Website: A virtual marketplace created and run by the Company using computers and IT systems to offer its members goods and services (hereinafter “the Goods and Services”). Can also refer to the official website of an ecommerce website operator or the Company.
⑩ Customer: A member or a non-member who visits the Company’s ecommerce website and receives the Services in accordance with the terms and conditions herein.

Article 3 - Revision of Agreement

① The Company reserves the right to revise the terms and conditions of this agreement to reflect changes in business conditions or the Company’s management policy. However, the Company must notify its members of such revision and the particulars of the revision at least seven (7) days (thirty (30) days in advance if the revision is disadvantageous to the members) before the revised agreement comes into effect (hereinafter “the Effective Date”) via two or more channels stipulated below:
1. Announcement on the Company’s and the Affiliates’ official websites (www.amorepacific.com, www.amorepacificmall.com, www.osullocmall.com, www.aritaum.com, www.innisfree.co.kr, www.amorebeautycounty.com, www.marine-plus.co.kr, etc.)
2. Notification via email or telephone.
3. Notification via facsimile or postal mail.
4. Posting at each of the Company’s and its Affiliates’ stores and franchises.
② If informing the members of a revision of this agreement via email, telephone (including mobile phones), facsimile, or postal mail, the Company shall use the latest member information on record.
③ In principle, any revised agreement as per this Article 3 herein (hereinafter “the Revised Agreement”) shall be deemed valid from its Effective Date on.
④ Members who object to the Revised Agreement may choose to withdraw their membership or file an objection. Members who neither withdraw their membership nor file an objection within thirty (30) days of the announcement as per Paragraph ① will be considered as in full acceptance of the Revised Agreement.
⑤ Announcement methods stipulated under Article 3 herein shall apply to other notifications and notices hereunder unless specified otherwise.

Article 4 - Integrated Management

The Company is in integrated management of all its websites, including various brand-specific websites. The Company shall inform new members of said integrated management during the membership subscription process. Members will then be able to use their single ID and the corresponding password to log into and access brand-specific websites and other websites run by the Company.

Article 5 - Extraneous Standing Rules

If stipulations not included herein exist under related laws and regulations, such legal stipulations may apply to this agreement.

Section 2. Members

Article 6 - Membership Subscription

① Individuals wishing to subscribe as a member are required to read the membership terms and conditions, complete the subscription form designated by the Company, and then agree with the terms and conditions by clicking on the appropriate check box. Clicking on the appropriate check box constitutes the subscriber’s consent to all the terms and conditions herein.
② The Company shall register subscribers as per Paragraph ① above, except under the following circumstances:
1. If the subscriber has previously had his or her membership status revoked as per this agreement;
2. If the information provided by the subscriber contains falsified claims, is incomplete, and/or contains errors;
3. If the subscriber has made the application under another person’s name;
4. If the subscriber has applied for membership with the intention of disrupting social order and/or established morals and good manners; or
5. If the subscriber fails to meet other eligibility requirements designated by the Company.
③ Under any of the following circumstances, the Company may withhold approval of membership subscription until the concerned issue is resolved.
1. Systems needed for the Services running at maximum capacity;
2. Experiencing technical difficulties; or
3. Withholding of membership approval is deemed necessary by the Company.
④ A membership-subscription agreement shall be deemed established upon notification of the Company’s membership approval to the subscriber.
⑤ All information provided by the subscriber on the subscription form will be assumed to be factual. Subscribers who failed to provide their actual name and/or correct information on the subscription form will not be able to receive protection of the law and may have their access to the Services limited.
⑥ Members are required to immediately notify via email or any other method the Company of any change in registered member information. The Company will not be held responsible for any loss resulting from the member’s failure to notify as stipulated above.

Article 7 - Limitations in Membership Subscription

The Company does not approve children under the age of fourteen (14) as members in the interest of protecting children’s personal information.

Article 8 - Membership Withdrawal and Revocation

① Members may terminate this agreement and request membership withdrawal at any time for immediate processing by the Company.
② The Company reserves the right to limit, suspend, or revoke a member’s membership under any of the following circumstances:
1. It is discovered that the member provided falsified information during the subscription process;
2. The member fails to pay for Goods and Services purchased from an ecommerce website by the due date or has any outstanding payment due in relation to use of an ecommerce website;
3. The member interferes service use of others, makes fraudulent use of other people’s information, or violates e-commerce order;
4. The member deliberately impedes with the operation of the Services;
5. The member distributes malware that could cause computer and IT systems to malfunction and/or destroy data;
6. The member exploits a malfunction or an error in computer and IT systems and uses the Services in an abnormal manner;
7. The member uses another person’s personal information, ID, or password in an inappropriate manner;
8. The member copies, distributes, and/or uses for commercial purposes information gained via the Services without the Company’s prior approval;
9. The member uses the Services to engage in activities opposed by the law, this agreement, and/or public order and standards of decency;
10. The member engages in an activity that defames another person or causes another person harm;
11. The member transmits large volumes of data for the purpose of destabilizing the Services or transmits information that is advertisement in nature;
12. The member infringes upon the Company’s, another member’s, or another person’s intellectual property rights;
13. At the request of outside agencies such as the Korea Communications Standards Commission or in the event of an authoritative interpretation concerning illegal election campaigning by the National Election Commission;
14. The member posts obscene materials and/or links on an official website or forum.
15. The member violates the Company’s terms and conditions of use that include, but not limited to, the stipulations herein and/or related laws and regulations.
③ When revoking a member’s membership status, the Company is also to expunge the member’s registration information. However, the Company must inform the member of the expunction and offer the member thirty (30) days to provide an explanation before going through with the expunction process.

Article 9 - Notifications to Members

① The Company shall send notifications to the members at previously designated email addresses or using the contact information registered during the subscription process.
② Should the Company need to notify an unspecific number of members, it may post the notice on its online service forum for a duration of one (1) week or longer in lieu of individual notices. However, notices regarding information or events of severe impact on the Company’s relationship with the members must be sent out individually.

Section 3. Provision and Use of the Services

Article 10 - The Company’s Responsibilities

① The Company is prohibited from disclosing or distributing personal information of the members it acquired in the course of providing the Services without prior approval of the members. This stipulation, however, does not apply under any of the following circumstances:
1. As requested by a government body in accordance with the Telecommunications Business Act and other laws and regulations;
2. For use in a criminal investigation or at the request of the Korea Communications Standards Commission; or
3. As requested in accordance with procedures defined in other relevant laws and regulations.
② Within the scope described in Paragraph ① and for purposes related to its business, the Company may create, build upon, and use databases containing personal information of the members in part or whole and transmit cookies to the members’ computers. The members, on the other hand, may configure their web browsers to deny the cookies or warn them of incoming cookies.

Article 11 - Member Responsibilities

① In using the Services, the members are prohibited from doing the following:
1. Falsely use another member’s ID;
2. Copy, modify, publish, broadcast, or disclose to a third party information the member gained from the Services without the prior consent of the Company and for purposes outside member use;
3. Infringe upon copyrights and other types of rights of the Company and others;
4. Post, disclose, or distribute the Company’s policies or information, text, and/or drawings in contradiction of public order and established social morals and good manners;
5. Engage in activities that are clearly associated with a criminal act; and
6. Engage in activities in violation of other relevant laws and regulations.
② The members must comply with all relevant laws and regulations; terms and conditions of this agreement; and service-use guidelines and precautions.
③ The members must comply with the Company’s usage limitations posted under service announcements or such limitations that the member(s) has been notified of individually.
④ The members may not engage in any type of profit-making activity using the Services without the prior approval of the Company.

Article 12 - ID and Password Responsibilities

① All ID- and password-management responsibilities lies with the members. The members will be held solely liable for any and all outcomes resulting from negligent management or improper use of the assigned ID and the password.
② The members must inform the Company of all cases of improper ID use and other security violations.

Article 13 - Provision of Information

The Company may provide members with information concerning the Company’s brands and products, websites of related brands, stores, events, and member services via email or postal mail. Members who do not wish to receive such information from the Company may decline the service from the subscription menu or the edit member profile menu.

Article 14 - Interaction with Advertisers

The Company will not be held liable for losses and damages incurred by the members as a result of the members' participation in advertisers’ promotional activities either published on or run as part of the Services or the members' correspondence and interaction with advertisers.

Article 15 - Posts by Members

The Company will not be held liable for materials posted, published, or transmitted via email or any other means by the members and reserves the right to delete such materials without prior notice under any of the following circumstances:
1. If the material is deemed to be slanderous to others (members or non-members), an infringement upon privacy, or defamatory;
2. If the material is deemed to be hindering or have the potential to hinder stable operation of the Services;
3. If the material is deemed to be related to a criminal act;
4. If the material is infringing upon proprietary rights that include but are not limited to the Company’s intellectual property rights and third-party intellectual property rights;
5. If the post or publication has exceeded the expiration date set by the Company; or
6. If the material is deemed to be a violation of other relevant laws and regulations.

Article 16 - Rights and Responsibilities Concerning Posts

① The Company reserves copyrights and intellectual property rights to all posts and publications made by the Company.
② The members are prohibited from copying, transmitting, publishing, distributing, broadcasting, using for monetary-gain purposes, or allowing a third party to use the Company’s copyrighted materials the member has acquired through the use of the Services.
③ If using a copyrighted material of a member as per this agreement, the Company will notify the concerned member of the fact.
④ If a copyrighted material posted or published by a member is deemed to be an infringement upon the Company’s or a third party’s rights or there is just cause to believe the material contradicts public order and standards of decency, the Company may at its own discretion delete the concerned material and inform the concerned member accordingly.

Article 17 - Consultation Forum

① Responses to questions posted on the consultation forum are subjective answers chosen based on the beliefs and opinions of specialists. The Company does not represent the opinions and beliefs expressed in these replies.
② Specialists may refer to questions asked and answered previously in order to provide an appropriate response to member questions.
③ Questions asked and answered through the Services may be used for academic purposes, published, and/or used as a part of the FAQ page after removing all personal details.
④ Consultation service may not be provided for the following:
1. Previously answered questions;
2. Questions phrased using unusual expressions;
3. Requests for a diagnosis;
4. Questions regarding treatment, testing, and medication costs; and
5. Other questions deemed inappropriate by the Company.

Article 18 - Hours of Operation

① The Services can be used 24 hours a day, 7 days a week as long as the Company is not facing operational or technical obstacles or undergoing any other issue preventing it from making the Services available. However, the Services may become unavailable in part or whole under exceptional circumstances such as systems inspection, systems failure, a sudden spike in the number of users, and events beyond the Company’s control.
② The Company may limit a specific service’s hours of availability, but must notify or announce the hours of availability to the members in advance.

Article 19 - Service Use Responsibilities

The members are prohibited from using the Services to engage in activities to sell illegal products; to promote hacking, get-rich-quick schemes, or lewd websites; or to distribute pirated software. The Company will not be held liable for any earning, loss, or legal repercussion resulting from violation of the above.

Article 20 - Collecting Points

① The scope of online activities the members can participate in to earn Beauty On Points and the rate at which said points can be earned can change without prior notice.
② Marine Points can only be earned through the Marine+ website and is limited to 100,000 points per member.

Article 21 - Using Points

① Beauty On Points can be earned by participating in activities designated by the Amorepacific Family website, the Company’s brand-specific websites, and websites of the Affiliates (excluding certain websites) and used as per defined standards.
② Marine Points can only be used at the Marine+ website.

Article 22 - Converting Points

Earned Beauty On Points can be converted into Beauty Points as per the Company’s standards. Once converted, the new Beauty Points become subjected to Beauty Points terms and conditions. Standards for converting Beauty On Points are subject to change depending on the Company’s policies. For more information, visit the Amorepacific Family website. However, Marine Points cannot be converted into Beauty Points.

Article 23 - Beauty On Points Expiration

① Beauty On Points expire automatically if the member has not logged in for a year since the last time the points were earned. Marine Points, on the other hand, expire automatically six (6) months after their acquisition date. The Company is not obligated to alert the members of expiration of their points.
② If a member terminates this agreement, all points collected by the concerned member will expire automatically upon his or her withdrawal of membership.

Chapter 2. Amorepacific United Menbership Beauty Point Members Service.

Section 1. General Provisions

Article 1 - Purpose

The purpose of this agreement is to clearly define all the rights and obligations of the Company, Amorepacific Beauty Points affiliates, and Amorepacific Membership members under the Company’s Amorepacific Beauty Points Membership program. Furthermore, the terms and conditions established in this part of the agreement are Amorepacific Beauty Points special provisions that take precedence over terms and conditions pertaining to matters extraneous to Amorepacific Beauty Points.

Article 2 - Definitions

① Amorepacific Beauty Points (hereinafter “Beauty Points”): Points given by the Company or an Affiliate under the Company’s membership-points program to Beauty Point members to either collect or use towards purchases of goods and/or services or a variety of other benefits.
② Beauty On Points: Online points members can earn by participating in online activities on websites designated by the Company or an Affiliate as per specified standards. Beauty On Points can be collected, used, or converted into Beauty Points.
③ Beauty Points Affiliates (hereinafter “the Affiliate(s)”): Entities that have entered into a membership-points agreement with the Company, including corporations and self-employed individuals. Both the Company’s subsidiaries such as innisfree Co., Ltd. and ETUDE Co., Ltd. and non-subsidiaries can become an Affiliate by entering into a Beauty Points partnership agreement with the Company.
④ Total Beauty Services: Provision of a comprehensive range of information about the Company’s and the Affiliates’ goods and services such as cosmetics, skin care, green teas, and wellness, heath and related services.
⑤ Beauty Points Members (hereinafter “Members”): Individuals who have agreed to the terms and conditions of this agreement and of personal information use and whose membership subscription has been accepted by the Company and the Affiliates following an identification process for rights to receive Beauty Points and Total Beauty services.
⑥ Stores: Refers to the Company’s and the Affiliates’ installed stores within department stores and supermarkets, independent brand stores, and stores of franchisees licensed with the Company or the Affiliates in accordance with the Fair Franchise Transactions Act.
⑦ Visiting Reps: Self-employed individuals who distribute the Company’s and the Affiliates' products through door-to-door sales and in compliance with relevant laws and regulations (counselors, beaurators, beauty managers, etc.).
⑧ Amorepacific Membership Beauty Points Card (hereinafter “Member Card”): Cards issued by the Company and the Affiliates to members for use in receiving Beauty Points services.

Article 3 - Key Member Services

Members are eligible to receive the following services from the Company and the Affiliates. However, the scope and particulars of each service are subject to change.
① Beauty Points
Earn Beauty Points and use them toward goods and services offered by the Company and the Affiliates.
② Beauty On Points
Members can earn and use Beauty On Points by participating in online activities at websites designated by the Company and the Affiliates and, if the necessary standards are met, convert acquired Beauty On Points into Beauty Points and use them toward Beauty Point Services. Visit the designated website for more information regarding standards on earning and using the points.
③ Total Beauty Services
A comprehensive service developed around the Company’s and the Affiliates’ beauty expertise to offer knowledge and education on issues such as skincare, nutrition, wellness, and health.

Article 4 - Revision of Agreement

① The Company reserves the right to revise the terms and conditions of this agreement to reflect changes in business conditions or the Company’s management policy. However, the Company must notify its members of such revision and the particulars of the revision at least seven (7) days (thirty (30) days in advance if the revision is disadvantageous to the members) before the revised agreement comes into effect (hereinafter “the Effective Date”) via two or more channels stipulated below:
1. Announcement on the Company’s and the Affiliates’ official websites. (www.amorepacific.com, www.amorepacificmall.com, www.osullocmall.com, www.aritaum.com, www.innisfree.co.kr, www.amorebeautycounty.com, etc.)
2. Notification via email or telephone.
3. Notification via facsimile or postal mail.
4. Posting at each of the Company’s and its Affiliates’ stores and franchises.
② If informing the members of a revision of this agreement via email, telephone (including mobile phones), facsimile, or postal mail, the Company shall use the latest member information on record.
③ In principle, any revised agreement as per this article (hereinafter “the Revised Agreement”) shall be deemed valid from its Effective Date on.
④ Members who object to the Revised Agreement may choose to withdraw their membership or file an objection. Members who neither withdraw their membership nor file an objection within thirty (30) days of the announcement as per Paragraph ① will be considered as in full acceptance of the Revised Agreement.
⑤ Announcement methods stipulated under Article 3 herein shall apply to other notifications and notices hereunder unless specified otherwise.

Section 2. Membership Subscription and Withdrawal

Article 5 - Membership Subscription

① Individuals can subscribe for membership by filling out the subscription form designated by the Company and the Affiliates, consenting to the terms and conditions of this agreement, and lastly consenting to collection, provision, and use of the subscriber’s credit information.
② Members are prohibited from transferring, lending to a third person or using as collateral their memberships or rights granted under their memberships.
③ Members are required to present identification cards when subscribing for membership, withdrawing membership, and using points. Members who are unable to provide proof of identification may experience limited access to the Services as per this agreement.

Article 6 - Revocation and Withdrawal of Membership

① Members may withdraw from membership at any time by making a request in writing (inc. in electronic format), or verbally, or by a method chosen by the Company or the Affiliates.
② The Company and the Affiliates may limit or revoke with notice membership privileges of members who correspond to any of the following. In the event of a member’s death, however, the member’s membership privileges are revoked immediately without notice from the Company or the Affiliates.
1. Registration, statement, and/or announcement of falsified information during membership subscription;
2. Accumulation and use of Beauty Points by unapproved means;
3. Improper use of membership card;
4. Use of the Company's or the Affiliates' official website in violation of the law and/or terms and conditions of this agreement;
5. Prevention of other members from using the Company's or the Affiliates' official website or fraudulent use of another person’s information; or
6. Other acts that violate the member obligations stipulated herein, cause loss of credit, or violate relevant laws and regulations.
③ Membership withdrawal as per Paragraph ① of this article and membership revocation as per Paragraph ② of this article come into effect as follows:
1. Membership withdrawal and revocation are confirmed immediately, regardless of whether points have been accumulated following the withdrawal request or notice of revocation. If the member in question expresses his or her intent to forfeit the remaining Beauty Points, the withdrawal or revocation will come into effect on the date of withdrawal request or notice of revocation.
2. Revocation of membership due to death comes into effect on the date of death.

Section 3. Service Benefits

Article 7 - Member Benefits

① Membership subscription requires consent to giving the Company and the Affiliates access to the subscriber’s personal information for use in providing customized services.
② Members earn a portion of money spent on purchasing the Company and the Affiliates’ products as Beauty Points.
③ Members can participate in exclusive Beauty Points events.
④ Membership Card is issued at the store where the membership subscription took place.
⑤ Limitations may apply to franchisees, employees of the Affiliates, and other individuals designated by the Company concerning accumulation and use of Beauty Points, membership class selection, and other services.

Article 8 - Earning Beauty Points

① Members can earn a portion of money spent on purchasing goods and services at the Company’s and the Affiliates’ stores or from visiting reps as Beauty Points at a rate determined by the Company and the Affiliates or established between the Company and the Affiliates. However, members are responsible for payment of taxes and other levies associated with earning of Beauty Points.
② As a rule, Beauty Points are credited at the store where the purchase was made or from the visiting rep who processed the purchase. Beauty On Points earned from the family website can, depending on the Company’s policies, be converted into Beauty Points.
③ As a rule, members can earn a portion of their transactions as Beauty Points (based on the actual payment if the actual payment differs from the order amount). However, certain products may be excluded from the points program or offer a different points-conversion rate as per the Company’s and the Affiliates’ policies.
④ Members can combine Beauty Points earned through participation in the Company’s and the Affiliates’ events with Beauty Points earned through purchase of the Company’s and the Affiliates’ goods and services.
⑤ The maximum number of points a member can earn in a year (January 1 to December 31) as per Paragraph ③ of this article is 700,000, regardless of the existing points’ expiration date, use, or nullification. In addition, members cannot transfer or lend points earned to a third party (including direct family) or use the points as collateral.
⑥ Conversion rates, authorized issuers, and other terms and conditions of earning Beauty Points are subject to change with notice based on changes in the Company’s and the Affiliates’ business conditions. For more information, visit the official websites listed under Article 4-1-1.

Article 9 - Using Earned Points

① Individuals can immediately start earning and spending Beauty Points upon subscription as a member in accordance with the terms and conditions herein. However, certain products may be excluded from the program as per the Company’s and the Affiliates’ policies.
② Members can use Beauty Points on a 1:1 basis (1 Beauty Point= KRW 1). When using Beauty Points for the first time, however, the member has to have at least 3,000 points.
③ Beauty Points are subtracted from the member’s balance every time they are spent in exchange for products. In addition, Beauty Points can be used together with cash or credit card to make purchases.
④ Members can spend Beauty Points in exchange for the Company’s and the Affiliates’ products at the Company’s and the Affiliates’ stores and with visiting reps.
⑤ Promotional gifts are not offered for products purchased using Beauty Points.
⑥ Terms and conditions of using Beauty Points and service benefits may change depending on the Company’s and the Affiliates’ policies and/or special agreements that may be in place with franchisees. Any change to the terms and conditions will be notified to the members as per methods stipulated under Article 4.
⑦ Members who have an outstanding balance of money owed to a specific visiting rep in excess of KRW 500,000 and have not made a purchase in three (3) previous months may only spend the Beauty Points earned through the concerned visiting rep with the concerned visiting rep only.

Article 10 - Uncredited Points

① If earned Beauty Points have not been credited to the member’s account, the member may visit the store where the concerned product(s) was purchased within sixty (60) days of the purchase, present proof of purchase, and have the points credited into his or her account.
② Accepted proof of purchase is limited to purchase receipts, cash receipts, and credit card receipts.

Article 11 - Points Deduction and Nullification

① If points credited to a member are deemed to have been earned in an inappropriate manner or under a false identity, the Company and the Affiliates may deduct the concerned points from the member’s account.
② All remaining Beauty Points upon membership withdrawal or revocation are automatically nullified.
③ As a rule, all Beauty Points earned will be nullified if the member has not made a transaction for a period of one (1) year. Special Beauty Points such as Birthday Points have different expiration terms and conditions. The Company and the Affiliates are not obligated to alert the members of expiration of their points.
④ Beauty Points that have been nullified due to membership withdrawal, membership revocation, or prolonged absence of transactions (1 year) cannot be paid out as cash or be reclaimed.

Article 12 - Notification of Change

① Members are required to report immediately any change in his or her address, phone number (including mobile phone number), email address, or mailing address at one of the Company’s and the Affiliates’ stores or the Company’s or the Affiliates' department in charge of such matters in order to ensure continuation of the Services.
② Members are responsible for disruption of the Services resulting from negligence in their obligation to notify as per above paragraph.

Section 4. Personal Information Protection

Article 13 - Collection and Use of Personal Information

① The Company, with the consent of the member, collects the minimum amount of the member’s personal information it needs to provide the Services and may collect additional personal information needed for continued operation of the membership program over the course of the membership.
② In the event of a chance in personal information or unauthorized use of his or her personal information by another, the member must report the matter to the Company’s or the Affiliates’ customer service center in order to ensure continued service benefits and protection of personal information. The Company will not be responsible for any loss or damage resulting from the member’s negligence thereof.
③ Personal information of members collected as per this agreement is used to provide high-quality services to the members and not for any other purpose.
④ Purpose of personal-information use may change along with changes in member services. Members will be informed of such a change as per the procedure established herein. Absence of objection by the member within thirty (30) days of the Company’s notification or announcement of a change related to personal information of the members will be considered as full acceptance of the change by the member. The member, however, may withdraw his or her consent at any time.

Article 14 - Miscellaneous

① The Company discloses its guidelines on handling personal information of the members and practices policies based on those guidelines.
② Members can find out detailed information about handling of his or her personal information by visiting the first page of the official websites listed under Article 4-1-1.

Section 5. Official Websites

Article 15 - General

Amorepacific and the Affiliates operate the following official websites to provide the Services to the members in a more effective manner. However, these websites are subject to revision and closure with prior notice.
Amorepacific Membership Website (www.amorepacific.com)
Amorepacific Ecommerce Website (www.amorepacificmall.com)
Osulloc Website (www.osullocmall.com)
Aritaum Website (www.aritaum.com)
Innisfree Corporate Website (www.innisfree.co.kr)
Amore Beauty County Website (www.amorebeautycounty.com)

Article 16 - Website Services and Change

① Amorepacific and the Affiliates provide the following services through their official websites:
1. Information regarding Beauty Points, Beauty On Points, and Total Beauty service;
2. Product information; and
3. Other services determined by Amorepacific and the Affiliates.
② In the event of a change in the services offered through the official websites, Amorepacific and the Affiliates shall announce the change in advance on their official websites.

Article 17 - Suspension of Official Website Services

① Amorepacific and the Affiliates may temporarily suspend official website services in part or whole in the event of a systems malfunction, inspection, repair, or replacement and inform the members of the suspension in advance through their official websites.
② Amorepacific and the Affiliates are to compensate within the scope of causal relationship of suitableness members for damages incurred due to deliberate or accidental suspension of official website services on their part.

Article 18 - Member ID and Password

① Members wishing to access official website services must first designate and register an ID and a password as per the procedure designated by Amorepacific and the Affiliates.
② Members using official website services are responsible for managing their IDs and passwords and preventing others from using them.
③ If a member becomes aware that his or her ID and password has been or is being used by another person, he or she must report it to AMOREPACFIC and the Affiliates without delay and follow the instructions provided.

Article 19 - Member Obligations

① Members are prohibited from doing the following while using Amorepacific’s and the Affiliates' official website services:
1. Personal Information: Must not provide falsified information or information about another individual when subscribing for membership or changing member information.
2. Intellectual Property: Must not modify, delete, or otherwise damage information published by Amorepacific and the Affiliates or infringe upon third-party copyrights and intellectual property rights.
3. Miscellaneous: Must not transmit or post information other than those designated by Amorepacific and the Affiliates (such as computer programs), defame third parties, disrupt operations, post or publish images, sounds, or texts that are obscene, violent, and/or contrary to public order and standards of decency.
② Amorepacific and the Affiliates may delete posts that fail to meet the requirements as per the previous paragraph and take other necessary actions.

Article 20 - Website Linking Responsibilities

Amorepacific and the Affiliates hold no responsibility over transactions members independently engage in after following links to other websites from the official websites.

Article 21 - Intellectual Property

① Amorepacific and the Affiliates reserve intellectual property rights to posts published on the official websites by Amorepacific and the Affiliates under due rights.
② Members are prohibited from copying, transmitting, publishing, distributing, broadcasting, or using in any other way for monetary gain or allow third parties to use information gained from the official websites without the prior approval of Amorepacific and the Affiliates.
③ The member is solely responsible for all civil and criminal consequences resulting from third-party intellectual copyright infringement by posts he or she has published on an official website.

Article 22 - Disputes Concerning Official Website Services

Amorepacific and the Affiliates will promptly address all complaints received from the members concerning use of official website services.

Section 6. Miscellaneous

Article 23 - Service Termination

In the event that Amorepacific or the Affiliate becomes no longer able to provide the Services as per this agreement due to dissolution or integration of its departments, transfer of operational rights, merger or divestiture, change in management policy, or any other unavoidable reason, Amorepacific or the Affiliate must inform the members of such service termination at least thirty (30) days in advance.

Article 24 - Violation of Agreement Terms and Conditions

Amorepacific, the Affiliates, and the members are to fulfill their respective obligations under this agreement based on mutual trust and shall each be held responsible for the consequences of their violation of the terms and conditions of this agreement.

Article 25 -Resolution of Disputes

① Matters not stipulated herein or requiring interpretation shall be subjected to the relevant laws of the Republic of Korea and commercial practices.
② All disputes and legal proceedings concerning the use of the Services as per this agreement shall primarily be handled by the competent court at the address of the concerned member or the Seoul Western District Court.
* Amorepacific Beauty Point and Membership Inquiries: 080-023-5454

Chapter 3. Amorepacific Shopping Mall Site Service

Article 1 - Purpose

This agreement serves to define the rights, obligations, and responsibilities of customers concerning the use of services offered through the Amorepacific ecommerce website (hereinafter “the Services”). This agreement applies to all transactions made from a personal computer, a mobile device, or any other electronic format, as long as the objective and the nature of the transaction remain the same.

Article 2 - Information Display

① Amorepacific ecommerce website is required to display the terms and conditions of this agreement, its trade name, the name of its CEO, addresses of its places of business (including where customer complaints are processed), its telephone numbers, its facsimile numbers, its email addresses, its ecommerce registration number, and information of the individual in charge of handling personal information on the main page of the website for easy reference by customers. The terms and conditions of this agreement, however, may be displayed on a separate, linked page.
② Amorepacific ecommerce website is required to display important sections of the agreement, such as information concerning subscription cancellation, shipping responsibilities, and refund conditions, on a separate popup page or linked page for confirmation by the customer before he or she expresses consent to all the terms and conditions herein.
③ Amorepacific ecommerce website reserves the right to amend the terms and conditions herein to within the scope permitted by the Act on the Consumer Protection in the Electronic Commerce Transaction, etc., Regulation of Adhesion Contract Act, Framework Act on Electronic Commerce, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Act, Door-to-Door Sales, etc. Act, Consumer Protection Act, and other relevant laws and regulations.

Article 3 - Services Offered and Changes Thereof

① Amorepacific ecommerce website’s duties are as follows:
1. Provision of information concerning goods and services and conclusion of purchase agreements;
2. Delivery of goods for which purchase agreements have been concluded;
3. Provision of services related to purchasing agreements and delivery;
4. Customer interaction regarding the Services; and
5. Other duties determined by Amorepacific ecommerce website.
② If a good is out of stock or its specifications change, Amorepacific ecommerce website reserves the right to change the concerned offer for purchase orders placed after the fact. In this case, Amorepacific ecommerce website must describe the change and when the change will come into effect on the place as where the initial offer is posted.
③ Should Amorepacific ecommerce website need to change the contents of services it has agreed to provide a customer due to the concerned good being out of stock or a change in its specifications, Amorepacific ecommerce website must inform the customer of the change and its reason without delay.
④ Amorepacific ecommerce website is required to indemnify the customer for damages incurred as per the previous paragraph. However, this stipulation will not apply if Amorepacific ecommerce website is able to prove the change was not deliberate or due to negligence on its part.

Article 4 - Suspension of Services

① In the even that Amorepacific ecommerce website’s computers and other communication hardware requires maintenance, inspection, replacement, or servicing, Amorepacific ecommerce website may inform the customers in advance and then temporarily suspend the Services.
② Amorepacific ecommerce website will be required to indemnify the users for damages incurred as the result of temporary suspension of the Services as per the previous paragraph. However, Amorepacific ecommerce website shall not be held responsible if such suspension of the Services was not caused deliberately or due to negligence on its part.
③ In the event that Amorepacific ecommerce website becomes no longer able to provide the Services due to change in its business field, forfeiture of business, or merger between companies, Amorepacific ecommerce website is required to inform the users of the fact and indemnify the consumers in accordance with initially proposed conditions. If Amorepacific ecommerce website has not announced said conditions of indemnification, it will pay the users’ mileage or membership points in goods or cash equivalent in commercial value accepted throughout Amorepacific ecommerce website.

Article 5 - Purchase Order

Customers can purchase goods as per the process described below or a similar method. Here, Amorepacific ecommerce website is required to clearly inform the customers of each of the steps below during the ordering process. However, items 2, 3, and 4 below may not apply to customers who are members.
1. Search and selection of goods;
2. Provision of customer’s name, address, phone number, email address, and mobile phone number;
3. Confirmation of terms and conditions of this agreement; services for which customers cannot withdraw their subscriptions; and shipping fee, installation fee, and other expenses;
4. Expression of agreement or disagreement to the terms and conditions herein and the items listed under item 3;
5. Placement of purchase request and confirmation thereof or confirmation of requests by Amorepacific ecommerce website; and
6. Selection of payment method.

Article 6 - Conclusion of Purchasing Agreement

① Amorepacific ecommerce website may not approve the customer’s subscription if the customer’s purchase request was made under any of the following circumstances. However, purchase orders placed by a minor may be canceled by the minor or the minor’s legal representative if approval for said purchase cannot be gained from said legal representative.
1. Falsified, missing, or incorrect information was provided in the purchase order;
2. Order was placed by a minor without the approval of said minor’s guardian; or
3. Approval of the purchase order is considered to represent a severe technical obstacle.
② Amorepacific ecommerce website is to inform the customer of the customer’s purchase order approval via email. Arrival of said email will then constitute the conclusion of the concerned purchase agreement.
③ Aforementioned approval email from Amorepacific ecommerce website is to include confirmation of the purchase order, availability of the good(s) ordered, and instructions on revising and canceling the order.

Article 7 - Payment Methods

Methods of payment for goods from Amorepacific ecommerce website are as follows. However, accepted payment methods are subject to change.
1. Account transfer via the Internet, phone, etc.;
2. Debit, prepaid, or credit card;
3. Direct online deposit;
4. Mobile phone payment; or
5. Vouchers, membership points, and other redeemable methods accepted by Amorepacific ecommerce website.

Article 8 - Confirmation Notice and Purchase Order Revision and Cancellation

① Amorepacific ecommerce website sends a confirmation notice to the customer upon receiving a purchase order.
② Immediately upon receiving aforementioned confirmation notice, the customer may request revision or cancellation of the purchase order via Amorepacific ecommerce website or telephone if inconsistency is found in the declaration of intent. Amorepacific ecommerce website is in turn required to process the customer’s request without delay. If payment for the concerned purchase order has already been made, the terms and conditions herein concerning withdrawal of subscription shall apply.
③ If Amorepacific ecommerce website is unable to satisfy the customer’s request for order revision or cancellation as per the previous paragraph, Amorepacific ecommerce website is required to process the concerned good(s) as a return and proceed with the subscription-withdrawal process.

Article 9 - Delivery

① Amorepacific ecommerce website is required to take all necessary steps, including manufacturing and packaging, to fulfill purchase orders within seven (7) days of their fulfillment, unless a separate agreement regarding delivery of goods has been reached with the concerned customer. If Amorepacific ecommerce website has received payment in part or whole for the concerned purchase order, however, Amorepacific ecommerce website must take the necessary steps to fulfill the order within two (2) days of said payment. Amorepacific ecommerce website is also required to provide a means for the customer to verify the delivery process and the status of his or her purchase order.
② Amorepacific ecommerce website is required to inform the customer of the method and duration of delivery of good(s) ordered and the party responsible for payment of the concerned delivery fee. If the delivery is not made by the promised date due to willful or neglectful actions by Amorepacific ecommerce website, Amorepacific ecommerce website must indemnify the customer for damages incurred as a result. However, this stipulation will not apply if Amorepacific ecommerce website is able to prove the delay was not deliberate or due to negligence on its part.
③ Amorepacific ecommerce website is to package ordered goods in such a manner as to provide sufficient protection against damage during delivery. If delivering goods under a subscription with a consumer, Amorepacific ecommerce website is required to provide the details of the subscription in writing (hereinafter “the Supply Bill”) along with the ordered goods in accordance with Act on the Consumer Protection in the Electronic Commerce Transaction, etc.

Article 10 - Refund

If Amorepacific ecommerce website is unable to fulfill a purchase order due to absence of stock or any other reason, it must inform the concerned customer of the reason without delay, and if payment for the concerned purchase order has already been received, refund the payment or commence the refund process within three (3) business days of receiving the payment.

Article 11 - Withdrawal from Subscription

① If ordered good(s) have not been delivered, delivered to a wrong address, damaged, or found to be defective, Amorepacific ecommerce website is required to refund the payment or commence the refund process within seven (7) days of the customer’s request.
② The customer may not return or exchange received good(s) under any of the following circumstances:
1. Received good(s) has been lost or damaged due to reasons in which the customer is at fault (not applicable to damage done to the packaging for the purpose of checking the content);
2. Value of the good(s) has been substantially lowered due to use or partial consumption by the customer;
3. Value of the good(s) has been substantially lowered due to passage of time to a point where resale of the concerned good(s) has become difficult; or
4. Concerning goods that can be duplicated to a good(s) of equal performance, if the packaging of the original good(s) has been damaged.
③ Limitation of subscription withdrawal as per items 2, 3, and 4 above shall not apply if Amorepacific ecommerce website has failed to clearly indicate said limitations for easy reference by the customer.
④ Stipulations of articles 1 and 2 above notwithstanding, the customer may withdraw from subscription if the received good(s) is found to be not as indicated, advertised, or otherwise not executed as per the purchase agreement within three (3) months of receiving the good(s) or within thirty (30) days of discovering or being able to discover the fact.

Article 12 - Effects of Subscription Withdrawal

① Upon receiving a returned good(s), Amorepacific ecommerce website is to issue a refund of payment received for the concerned good(s) within three (3) business days (batch refund on Tuesdays and Fridays). Should Amorepacific ecommerce website fail to make the refund within said period, Amorepacific ecommerce website is to pay the customer the delay interest designated by the Fair Trade Commission for the duration of the delay.
② If the refund is for a good(s) purchased using a credit card or an electronic currency, Amorepacific ecommerce website is to, without delay, request the concerned payment-solution provider to suspend or cancel the concerned transaction.
③ In principle, costs associated with return of goods due to withdrawal from subscription are the customer’s responsibility. Amorepacific ecommerce website will not seek penalty or compensation from the customer on grounds of subscription withdrawal. If withdrawal from subscription is the result of the received good(s) not being as indicated, advertised, or otherwise not having been executed as agreed upon, costs associated with the return of the concerned good(s) shall be covered by Amorepacific ecommerce website.
④ Should the customer refuse acceptance of ordered good(s) or seek a refund, the customer shall be responsible for the concerned order’s shipping fee (two-way delivery fee if the first purchase is free shipping, one-way delivery fee if prepaid by the customer) and bank-transaction fee and Amorepacific ecommerce website shall only issue a refund once return of the concerned good(s) has been confirmed.
⑤ The customer will be responsible for two-way delivery fee if exchanging or returning received good(s) due to simple change of heart.
⑥ The customer will be responsible for the delivery fee if the ordered good(s) is returned due to absence of recipient at the delivery address or ambiguity in the delivery address.
⑦ When returning a received good(s), all giveaways, prizes, and promotional items provided along with the concerned good(s) must also be returned. If such giveaway, prize, or promotional item has been used by the customer, Amorepacific ecommerce website may deduct the corresponding value before issuing the concerned refund. However, this stipulation does not apply to returns for reasons in which Amorepacific ecommerce website is at fault.

Article 13 - Disclaimer

① The Company is exempted from responsibility for disruptions in the Services in which the member is at fault.
② The Company will not be held responsible for losses incurred due to failure to gain benefits expected from the Services or selection or use of service materials.
③ The Company is exempted from responsibility for the accuracy and reliability of information, materials, and facts provided to the members.

Article 14 - Competent Court

① Matters not stipulated herein or requiring interpretation shall be subjected to the relevant laws of the Republic of Korea and commercial practices.
② All disputes and legal proceedings concerning the use of the Services as per this agreement shall primarily be handled by the competent court at the address of the concerned member or the Seoul Western District Court.

[Supplementary Provision](2010. 3.12.)

Article 1 (Effective Date)
This agreement comes into effect on 12 April 2010.

[Supplementary Provision](2010. 12. 7.)

Article 1 (Effective Date)
This agreement comes into effect on 17 December 2010.

[Supplementary Provision](2011. 2. 1.)

Article 1 (Effective Date)
This agreement comes into effect on 1 March 2011.

[Supplementary Provision](2011. 3. 31.)

Article 1 (Effective Date)
This agreement comes into effect on 30 April 2011.

[Supplementary Provision](2011. 8. 22.)

Article 1 (Effective Date)
This agreement comes into effect on 1 September 2011.

[Supplementary Provision](2011. 10. 24.)

Article 1 (Effective Date)
This agreement comes into effect on 24 October 2011.

[Supplementary Provision](2011. 11. 25.)

Article 1 (Effective Date)
This agreement comes into effect on 25 November 2011.

[Supplementary Provision](2012. 03. 29.)

Article 1 (Effective Date)
This agreement comes into effect on 29 March 2012.

[Supplementary Provision](2012. 06. 1.)

Article 1 (Effective Date)
This agreement comes into effect on 1 July 2012.

Article 2 (Beauty Points Extinction, Coexistence, and Use)
If the member possesses Beauty Points earned prior to 30 June 2012 and Beauty Points earned after 1 July 2012, Beauty Points earned after 1 July 2012 will be used first.

Article 3 (Extinction of Beauty Points)
Beauty Points earned prior to 30 June 2012 are subject to the previous agreement prior to revision and will therefore be automatically extinguished if no transaction is made by the user in two (2) years.

[Supplementary Provision](2012. 09. 10.)

Article 1 (Effective Date)
This agreement comes into effect on 10 October 2012.

[Supplementary Provision](2012. 09. 28.)

Article 1 (Effective Date)
This agreement comes into effect on 10 October 2012.

[Supplementary Provision](2012. 12. 31.)

Article 1 (Effective Date)
This agreement comes into effect on 1 February 2013.

Article 2 (Transitory Provision)
The accumulated points limitation as per Article 2-8-5 of this agreement applies to points earned after 1 February 2013. The total number of points earned between 1 February 2013 and 31 December 2013 cannot exceed 700,000. Points earned prior to 1 February 2013, however, are not affected by the revised limitation on points accumulation.

[Supplementary Provision](2013. 03. 05.)

Article 1 (Effective Date)
This agreement comes into effect on 5 April 2013.

Article 2 (Transitory Provision)
The accumulated points limitation as per Article 2-8-5 of this agreement applies to points earned after 15 March 2013. The total number of points earned between 15 March 2013 and 31 December 2013 cannot exceed 700,000. Points earned prior to 15 March 2013, however, are not affected by the agreement made effective on 1 February 2013, and the revised limitation on points accumulation.

[Supplementary Provision](2014. 02. 10.)

Article 1 (Effective Date)
This agreement comes into effect on 9 March 2014.